DropOff

1. Preamble
These terms and conditions (“GTC”) shall govern the use by every interested person (hereinafter the “User” or the “Users”) of the DROPOFF software and DROPOFF services, including the “Pay by DROPOFF” service. The User acknowledges these GTC when they first register or use the DROPOFF software and each time they log in to use the DROPOFF software thereafter. The User can view the applicable terms and conditions within the DROPOFF software on the Users’ end device.

2. DROPOFF services
2.1. Before availing of DROPOFF’s services, the User must register with DROPOFF by providing true and accurate information during the registration (first and last name(s), telephone number valid e-mail address and ID or Passport No) and choose a secured password. Only then will the User be entitled to make use of DROPOFF’s software and service on the basis of these GTC and applicable laws.
2.2. DROPOFF will provide the User with the DROPOFF software (hereinafter: “App”) and services for Internet-ready mobile end devices, particularly smartphones (hereinafter: “End Devices”). Through the App the User can use DROPOFF’s technological intermediation service, subject to its availability, and hail a transport via DROPOFF who routes the request to potential transport drivers (hereinafter referred to as: “Driver”). To this end, the User’s current location and destination are identified and sent to the Drivers. After a Driver accepts the User’s request, the User’s identification information is made available to the Driver. For the purpose of performance of the service, the User can also contact by live chat messages the Driver that accepted their transport booking request through DROPOFF.
2.3. The services provided by the App do not include use of the Internet, which is required to avail of DROPOFF’s services. The User is responsible for arranging Internet access, for choosing an End Device which meets the technical requirements, for the configuration and performance of the End Device to ensure that the App can be used, and for keeping the necessary software updated at their own cost.
2.4. If the User books a transport via DROPOFF’s App, DROPOFF forwards the request to potential contractual partners of the User, i.e. Drivers. The App only provides technological intermediation and no other service. In particular, use of the App does not give rise to any passenger transportation contract between DROPOFF and the User. Any claims arising from passenger trips booked through DROPOFF will pertain exclusively to the relationship between the Driver or Mobility service provider and the User. DROPOFF explicitly does not assume liability for third parties, particularly for Drivers. The billing for the transportation service availed will in principle be solely between the User and DROPOFF in accordance with statutory provisions.
2.5. DROPOFF may take recourse to affiliated companies or external cooperation partners in order to process billing data.

3. Availability, change and stoppage of service
3.1. The User cannot demand permanent and uninterrupted availability of the App, for example, if there is no Internet connection. Neither will DROPOFF vouch that a transport will be available for the User to be procured. DROPOFF will, however, make every effort to achieve the highest level of availability possible and eliminate outages as soon as possible.
3.2. In addition, DROPOFF has the right to stop services temporarily for technical reasons. Nevertheless, DROPOFF will inform the Users before stopping the service through the website, the App or through other means, unless there is an urgency in suspending the services that does not allow DROPOFF to inform the Users accordingly.
3.3. DROPOFF reserves the right at all times to modify the App in a manner that is reasonable for the User, for example, in order to enhance the App and make qualitative improvements to it.

4. General obligations of the User
4.1. Prior to using the App, the Users must register or be registered with DROPOFF, truthfully furnishing their respective data. The User is always obliged to provide their personal data truthfully and completely and in compliance with the respective requirements of DROPOFF and to maintain and update such data. The User retains its right to access, correct, update or request deletion of its personal data, as well as request a restriction or pose an objection to such processing.
4.2. Furthermore, the User must take care that when using the DROPOFF App no impairment, overloading or damage occurs and that the purpose of the App is not jeopardized or circumvented. The User must not circumvent or modify the security measures in the App either directly or through third parties.
4.3. All rights to the software shall remain with DROPOFF. The User may not copy, modify, reverse engineer, decompile or distribute the software provided to the User.
4.4. The User must keep their username and password secure and must not provide the same to third parties or allow them to access the App. The User alone will be responsible for the confidentiality and security of their account. They must inform DROPOFF immediately if a third party uses their account without authorization. In particular, the User is obligated to inform DROPOFF of any loss, theft or misuse of their password or smartphone or other End Device on which they use DROPOFF and Pay by App, or any other unauthorized use of their user account, password or other personal identification features. If the User suspects that any of the above has happened or comes to know of the same, they must immediately notify DROPOFF using the contact details provided in the imprint (hereinafter “Stop Notice”).
4.5. The User may not store, use or otherwise process the personal data of any other party involved, for any other purposes than those of the performance of services under these GTC and/or transfer to uninvolved third parties unless the other party involved has given its consent.

5. Liability
5.1. DROPOFF will not be liable for the correctness and completeness of any information provided by the User while using DROPOFF’s services.
5.2. If the User incurs damages through the use of the App, including in case the damage is due to incorrect or incomplete information, delays in sending information, or unavailability/malfunctioning of the App, DROPOFF will be liable only in case of intent and/or gross negligence.
5.3. DROPOFF’s services aim at adults. Persons up to 18 years of age are only allowed to download and use the App with the consent of their legal representatives, provided that this is allowed under applicable laws. The legal representatives of such minor shall be liable for any services used by the minor. The legal representatives are also responsible for controlling the use by the minor.
5.4. If the App or the sending of data impairs or damages the User’s hardware or software, DROPOFF will be liable only if this was caused by intent or gross negligence of DROPOF. DROPOFF will not be liable for loss of the User’s data since it is the latter’s responsibility to ensure that data is backed up.
5.5. DROPOFF's liability for services provided by a Driver shall be excluded since DROPOFF is only a technological intermediary for the transaction. Damages affecting the User in the context of the transport of persons mediated by DROPOFF are to be settled between the contract parties of the transportation agreement (namely the User and the respective Driver). Liability on the part of DROPOFF for services performed by the Driver is excluded.
5.6. DROPOFF will not incur any liability if it ceases to provide services entirely or partially, temporarily or for good.
5.7. No liability will be incurred for third-party contents and links to third-party websites on DROPOFF’s website or in the App.

6. Responsibility for content
6.1. In case DROPOFF permits its Users to publish content in the App, on the websites or other media operated or hosted by DROPOFF, the publishing User shall be solely responsible for such published content. The User is obligated to observe all laws and statutes in keeping with accepted principles of morality and the requirement of objectivity.
6.2. DROPOFF shall be entitled to remove any published material that violates the above rules immediately.

7. Conditions for trip cancellations
If the User decides to cancel a trip, after the booking has been accepted by the Driver or the service was cancelled by the Driver when the User did not show up at the place where the transport was ordered by the User, a fee for cancellation may be charged to the User. The amount of cancelation fee is determined at the Fees List which is available at the following link: https://www.dropoff.gr/feeslist/

8. Rating system
8.1. The Users transported by a driver may rate their services.
8.2. For details regarding the rating system, Users are referred to the applicable Privacy Policy.

9.DROPOFF and Driver Service Fees
DROPOFF will charge fees for Platform Services and Driver Services, which will be included in the gross passenger fee paid through Pay by App according to causes 10 and 11 below. The User will be informed upfront at booking about the gross passenger fee, before any such charge applies, which will be pre-authorised. The gross passenger fee will be automatically calculated by DROPOFF on the basis of a Fees List which is available at the following link: https://www.dropoff.gr/feeslist/  

10. Contractual obligations of the User regarding payment
10.1. The User is obligated to pay the DROPOFF for the ride by cashless means through Pay by App.
10.2. The User shall pay through Pay by App the gross passenger fee once a driver has accepted to perform the requested ride and thus herewith authorizes DROPOFF to automatically deduct the due amount from the credit card, PayPal account or other means of payment at the beginning of the trip.
10.3. DROPOFF explicitly reserves the right not to offer certain payment methods in individual cases or in general, for instance, when the User owes amounts to DROPOFF, when there is a suspicion of fraud (for instance, unauthorized card use) o when DROPOFF will cease its collaboration with certain payment services providers.
10.4. DROPOFF explicitly reserves the right to block the user account or the additional Pay by App functions for the User permanently or temporarily or to ask the User to define a new password or other personal identification feature, if there are pertinent grounds that justify this action, or if it is suspected that the User’s account or personal identification feature have been used fraudulently or without authorization. In such instances, DROPOFF undertakes to inform the User that their user account or additional Pay by App function have been blocked along with the major reasons for doing so, if legally permissible, and if possible before the blocking, but at the latest immediately after the blocking.
10.5. DROPOFF explicitly reserves the right to block permanently or temporarily a User’s account or the additional functions of the service Pay by App for the User in case there is unsettled payment regarding a ride through the App.

11. Terms and conditions for the “Pay by App” service
11.1. Pursuant to these GTC, DROPOFF permits Users to avail of cashless means via the DROPOFF App to pay Drivers for trips taken, using any of the payment methods offered (such as credit card) (jointly referred to as Pay by App trip). For the permitted maximum amount of a Pay by App trip and more information regarding pricing, refer to the Fees List, available at the following link: https://www.dropoff.gr/feeslist/
11.2. When depositing an electronic payment method, the User may be requested to select a personal identification feature (such as a password) for payment handling and authorizations for Pay by App trips. Furthermore, the User acknowledges and agrees that: (i) during registration of a payment method (e.g. credit card), when ordering a ride or when paying via the Αpp, the User may be required to perform an additional authentication of their identity; (ii) this authentication may be processed via different methods (e.g. one-time passcode, password, biometric authentication) and they depend on each User’s agreement with their bank, payment service provider and/or credit card issuer (e.g. Visa, Mastercard, American Express); In addition to the above, DROPOFF reserves the right to process a payment request at any time after a charge becomes due and payable to DROPOFF in accordance with these GTC (for example, delayed payments, debt settlement or other charges) and in addition, as it may be, to a freely selected tip and any applicable Fees without requiring any additional authentication from the User described above. The User should note that the terms of this clause are provided for the User’s information in relation to any requirement or process required by the User's bank. As a result: (i) DROPOFF shall have no responsibility or liability to the User for the application, non-application, delay or failure of any such requirement or process required by the User's bank and (ii) the terms of this clause shall not affect or detract from the Users obligations to DROPOFF under these GTC.
11.3. The User is free to select from the payment methods provided for payments through the App, subject to the provisions of point 11.4. below. The User cannot modify, tailor or remove these cashless payment methods in the DROPOFF App, provided there is a pending payment for a ride through the App. For each trip, the User can also select from any of the payment methods they have saved in the App at the time of payment. However, if the selected payment method fails, another payment method provided by the User shall be used for payment. Payment of a single trip using a combination of payment methods is not allowed. The removal by the User of all cashless payment methods from the App equates with the termination of the provision of Platform services, given that the payment of trips in cash is not allowed. The User confirms that the data provided for payment are correct and accepts the terms and conditions for Pay by App.
11.4. When the Users pay through a cooperating electronic platform for online payments (e.g. PayPal, Apple Pay, Viva Wallet, etc.) (“Electronic Payment Platform”), they pay DROPOFF the final amount picked by them during the payment process, but need not provide DROPOFF their bank details. The payment is effected by way of an automated direct debit (electronic direct debit) or charge (credit card payment) between the User and the Electronic Payment Platform alone. Under the Electronic Payment Platform’s terms and conditions of use, the User may be charged separately for the use of the Electronic Payment Platform’s service. In order to use the Electronic Payment Platform’s payment service for DROPOFF, the User must set up an Electronic Payment Platform account and may be requested to confirm at the time of payment that the Electronic Payment Platform payment is meant for DROPOFF.
11.5. After completing the electronic payment, DROPOFF will issue a receipt, which will be sent to the User's email address within 7 days.

12. Special terms of liability regarding payment
12.1. If the User chooses to pay by App, they must ensure that the bank account to be debited has sufficient funds. If the bank account DROPOFFattempts to debit does not have sufficient funds, the User must bear any charges or costs (such as costs associated with a return debit memo) incurred as a result of insufficient funds in the bank account.
12.2. DROPOFF assumes no liability for cashless payments, especially credit card charges and Electronic Payment Platform payments, unless the damage causing the liability is attributable to the functioning of the App. The User must approach the payment service provider and/or the paying office himself if a booking is incorrect or made in error, or if the payment process malfunctions.
12.3. If the User defaults on their payment for the payment option selected by them, DROPOFF shall be entitled to demand interest payable on default at the legal interest rate. DROPOFF shall be entitled to claim greater damages if the damages sustained due to default are higher and can be substantiated.
12.4. If the User wilfully violates his obligation to take due care in safeguarding and protecting his user name, password or other personal identification feature(s) from unauthorized third-party access, as described in these GTC and if DROPOFF incurs a loss as a result of this violation of duty of care, DROPOFF explicitly reserves the right to assert damages against the User. If DROPOFF receives a Stop Notice from the User, DROPOFF will bear any damages incurred due to use of the User’s blocked user account after the relevant process takes effect (the process takes effect within a reasonable time frame after the receipt of the Stop Notice).
12.5. The provisions on liability under clause 5 remain unaffected.

13. Common final provisions
13.1. Should any provision of these GTC be invalid or unenforceable or should they contain a gap, this shall not affect the validity of the remaining provisions. Instead of the invalid provision or for the fulfillment of the gap, a provision shall apply that comes closest to the economic purpose of these GTC.
13.2. If the User is a simple consumer or even a businessman, a legal entity under public law or a public separate fund, the exclusive place of jurisdiction for all disputes arising out of this contract shall be Athens, Greece. If the User does not have a general place of jurisdiction in Greece or if its domicile or habitual residence is unknown at the time the action is brought, the courts of Athens will be the competent ones.
13.3. Greek law shall apply to the contractual relationships, with the exclusion of its conflict of laws rules.
13.4. Except for amendments with express consent of the User, DROPOFF reserves the right to amend these GTC insofar as this is required and in any manner reasonable for the User: (i) to eliminate subsequent disruptions in the equivalence of essential contractual obligations, (ii) to adjust to changed statutory or technical framework conditions, or (iii) where this is otherwise acceptable for the User, especially in the case of changes not associated with any disadvantage to the User. DROPOFF will inform the User of any amendment at the last known e-mail address of the User or through the App. The amendment will become part of the contract if the User does not raise an objection in written or text form (email or facsimile as indicated in customer care) within two weeks of receipt of such communication from DROPOFF. In any case, if the User books a ride through the App and is prompted to accept the new GTC before booking, it will be understood that they are accepting the amendments communicated by DROPOFF.
13.5. In case of any issues, questions or problems, please contact DROPOFF. The contact details will be available through the App or on the website.
13.6. The User is informed that DROPOFF is not obligated and does not participate in dispute settlement procedures before a consumer arbitration body.
13.7. The transfer of the ownership of the DropOff entails the transfer of all its rights over assets, intellectual property, trade marks, list of registered Users and collaborating Drivers, etc. including their personal data, which will be used exclusively for the same reason.

14. Term and Termination
Contracts concluded under these GTC are of unlimited duration and both parties are entitled to terminate the contract at any time, taking effect after the lapse of one month. The User can terminate the contract through the App and/or Stop Notice. The deletion of the User’s account takes effect within one month from the receipt of the Stop Notice. In addition, DROPOFF reserves the right to terminate the contract entirely or to stop rendering specific services under the contract, with immediate effect, if the User severely violates contractual or legal obligations. For the sake of clarity, the termination of the contract terminates the use of Pay by App and any other service associated with the App at the same time.